Policies and Procedures

Hey White Smile Policies

We at Hey White Smile provide our services to you. By browsing  you accept and agree Hey White Smile  to be bound by these policies. If you do not agree with these policies, you may not access this website or furthermore purchase any of our products. 

Shipping & Payment 

We ship our products Worldwide. For all International orders we run on a very fair flat rate between $15-$39 depending on country and USA Orders Shipping Fee is $8.90. Regular post - 2 to 7 business days for USA orders and 5-12 Business days for delivery after shipment  - Tracking Available via USPS.com . Express Shipping is available for all countries(Fee is higher).


 Hey White Smile is proud to offer a 7 day exchange back guarantee for any item that is deemed defective provided it is returned in it's original state. Partial returns will not be accepted. This also applies to mouth trays, no mouth tray will be replaced/refunded once it has been submerged in water. It is the customers responsibility to pay for any return shipping costs. WE DO NOT REFUND FOR ANY REASON.If an item needs to be returned for an exchange, you must email Sales@HeyWhiteSmile.com first and describe the problem along with a picture and order number.

Terms of Product Use

This website does not serve as a substitute for professional medical advice, this website is solely an online store for specialty beauty and oral products.  Hey White Smile does not manufacturer any of the products listed on this website, only distribute. Your physician or health care practitioner should be consulted if you have any medical questions needed to be addressed as we cannot provide you this information. The degree of effect of the whiteness will vary from patient to patient, depending on the structure of the teeth, the number of applications, or the duration that the system is used. Teeth whitening may result in a blotchy appearance to the tooth surface when the whitening gel has not been distributed evenly over the teeth. Teeth whitening fades with time and any unexpected results may be reversible, please consult your physician or health care practitioner if any unexpected results occur. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.). By completing the transaction process through www.HeywhiteSmile.com you accept all the risks associated with the product and agree that neither  Hey White Teeth nor the manufacturer of the product is liable for any unexpected results or complications that may arise as a result of using any products listed on this website. If you are in need of medical attention, call 911 or your physician immediately.  Hey White Smile should not be used if you are under 15 years of age, pregnant, have current/previous health problems, periodontal disease or gums that are in less than average condition, experience high teeth sensitivity, wear braces, have had recent oral surgery, have decaying teeth, have roots that are exposed, have jaw problems or any other dental issues. It is the users responsibility to check all ingredients of any product prior to application to ensure you are not allergic to any of the ingredients.

Lost Parcels

Hey White Teeth accepts no responsibility for any lost or unclaimed packages.Online tracking will be available via the  USPS website. It is the customers responsibility to contact USPS to file a parcel investigation in the event that a parcel is taking an abnormally long time.

Hey White Smile Disclaimer

By purchasing our products you are agreeing to the fact that you have acknowledged and understood the listed ingredients and that any adverse effect will not be the responsibility of Hey White Teeth. Hey White Teeth Teeth Whitening Gel (Carbamide Peroxide)- Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Mentha Piperita Oil, Triethanolamine, Aqua BrighterWhite Teeth Whitening Gel (Hydrogen Peroxide)- Glycerin, Hydrogen Peroxide, Propylene Glycol, Xylitol, Carbomer, Mentha Piperita Oil, Triethanolamine, Aqua BrighterWhite Teeth Whitening Pen - Glycerin, Urea Peroxide, Propylene Glycol, Xylitol, Carbomer, Mentha Piperita Oil, Triethanolamine, Aqua BrighterWhite Reminerization Gel - Water, Alcohol, Polysorbate 20, Carbomer, Irish Moss, Mentha Piperita Oil, Potassium Sorbate, Sodium Saccharin, Potassium Nitrate, Dicalcium Phosphate Dihydrate, Dicalcium Phosphate (does not contain Fluoride).

Privacy Policy

Hey White Smile does not share Customers informations with anyone. We respect our customers privacy 100%.